Gt9's Privacy Policy — Your data is safe with us

This privacy policy applies to users of the gt9 website (https://gt9.net) and mobile application. By using our platform, you are considered to have accepted the terms outlined in this privacy policy. We respect your privacy under all circumstances and are always committed to protecting your personal data.

As a responsible online gaming platform, gt9 adheres to international data protection standards. Our privacy policy is regularly reviewed and updated to ensure it remains relevant and effective at all times.

When you create an account and use our services on gt9, we collect various types of information. A detailed breakdown of what is collected is provided below:

As part of the KYC (Know Your Customer) process, we may additionally request a copy of your National ID or passport. This is essential for meeting legal obligations and preventing fraud.

Gt9 collects your information through the following methods:

• Directly Provided: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Information collected automatically through cookies, log files, and tracking technologies when you use our website or app.
• From Third Parties: Information received from payment providers (bKash, Nagad, Rocket) or identity verification service providers.
• Public Sources: Where necessary, information obtained from publicly available sources, used for fraud prevention.

The information we collect from you is used for the following purposes only. gt9 never uses your data for any purpose beyond those listed here:

• To create and manage your account and verify your identity.
• To process payments and confirm deposits and withdrawals.
• To award bonuses, promotions, and rewards.
• To provide customer service and technical support.
• To prevent fraud, money laundering, and illegal activities.
• To fulfill legal and regulatory obligations.
• To personalize your gaming experience.
• To improve and analyze site performance.
• To send promotional messages and offers where consent has been given.

We follow a data minimization principle — meaning we only collect and use the information strictly necessary to provide our services, nothing more.

Gt9 never sells your personal information. However, in limited circumstances, data may be shared with trusted third parties:

• Payment Providers: Only data necessary for processing transactions is shared with bKash, Nagad, and Rocket.
• KYC service provider: With authorized agencies for identity verification.
• Game Provider: Limited data required for game operation.
• Law Enforcement Agencies: When required to comply with a court order or government directive.
• Anti-Fraud System: In authorized systems for fraud prevention.

Before sharing your data with any third party, we verify that they meet privacy protection standards equivalent to our own. No third party may use your data for their own purposes.

Gt9 uses cookies and similar technologies to enhance the user experience on our website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for core site functionality, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To analyze site traffic and usage patterns. These are anonymous.
• Security Cookies: Used to detect fraud and unauthorized access.

You can disable non-essential cookies through your browser settings. Please note that doing so may limit certain features of the site.

How long your data is retained depends on the type of information and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: A minimum of 5 years, as required by law.
• KYC documents: Up to 5 years after account closure.
• Support conversations: up to 2 years after issue resolution.
• Cookie data: 30 days to 2 years, depending on the type of cookie.

What we do to ensure security:

• All data transmissions are secured with SSL 256-bit encryption.
• Password hashing and salting are applied.
• Regular security assessments and penetration testing are conducted.
• Data access is restricted to authorized personnel only.
• Real-time alerts are in place for suspicious activity.

Regarding your personal data on gt9, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request restricted processing of your data in certain circumstances.
• Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: The right to object to marketing or profiling.
• Right to Withdraw Consent: The right to withdraw consent for optional data processing at any time.

To exercise any of these rights, please contact us at [email protected]. We typically respond to requests within 30 days. Please note that certain data may not be deletable due to legal obligations, in which case we will explain the reason.

Gt9 is exclusively for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor creates an account and we become aware of it, that account and all associated data will be deleted immediately. If you believe your child has registered on gt9, please contact our support team right away.

Gt9 reserves the right to update this privacy policy at any time. For significant changes, we will:

• We will send SMS notifications to your registered mobile number.
• We will notify you via in-app notification.
• We will display a notice on the website homepage.
• The date of any changes will be updated on this page.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help.

• Email: [email protected]
• Support: 24/7 Live Chat (App & Website)
• Response Time: Typically within 24–48 hours

For formal data rights requests, email us with "Privacy Request" as the subject and include your registered mobile number. We will respond within 30 days.